Frequently asked questions
How much does the ARB
The ARB is free
to New Zealand educational professionals. Only standard
online charges that you pay for your access to the Internet
How do I get a password?
Click on the
'Register to use the ARBs' link on the top right of
the ARB Homepage, or go straight
to the registration page.
Complete the form and send it to NZCER by clicking on
the 'Click when finished' button at the bottom of the
page. A UserID and a password will be emailed back to
you within 3 working days.
What do I do if I have
registered but I have not received a password after
3 working days?
Your email address
may have been typed in incorrectly (an email address
has to be entirely accurate for it to work). Complete
the registration form again, and a password will be
sent to you.
Your email may not be set up correctly. Talk
to your Information Technology person.
What do I do if I have
forgotten my UserID and password?
in New Zealand schools use the same password, so ask
a colleague first or email firstname.lastname@example.org.
address (URL) does not locate the ARB page.
Check that the URL is accurate. It has to
be exact for it to work, e.g., all dots, dashes, and
capitals must be accurate. The URL is: http://www.nzcer.org.nz/arb/
The server could be down and therefore a connection
is not being made. Try again later.
Your modem may not be connected or could have disconnected.
Check your modem.
I can't login to the Internet.
Sometimes all the lines are busy at your
Internet service provider and you will not be able to
get a connection. Try again later.
Problems with searching the banks
I get the
error message "No such property" when I try
to go to the next page of search results.
If you get this error message, try pressing the
'Reload' or 'Refresh' button. If this does not work,
try doing the search again.
get to the search pages of the banks.
The buttons that give access to the banks
are located on the left-hand side of the screen. Clicking
on one of these buttons should give you access to that
English Bank Maths
I get the
error message "The parameter is incorrect"
when I try to do a search.
This problem can be solved by changing the
browser setting from NZ English to US English.
do this in Netscape, go to: 'Edit', 'Preferences','Select Languages' (under the 'Navigator' category).
Press 'Add'; scroll down and select 'English [en]'
and press 'OK'. Press the up arrow so it's
first in order then press 'OK'.
- To do this
in Internet Explorer go to: 'Tools, Internet Options'.
Under the General tab click the 'Languages' button
at the bottom. Press the 'Add' button, scroll
down and select 'English (United States) [en-us]',
press 'OK'. Press the 'Move Up' button so it's
the first language; Press 'OK' twice.
see the drop-down menus.
You can do this in Internet Explorer by doing the following:
- choose 'Internet
Options' from the 'Tools' menu.
- click on
the tab called 'Security'.
- click the
button called 'Custom Level' and scroll down to a
heading called 'Active scripting'.
- make sure
that 'Active scripting is 'Enabled'.
- click the
'OK button' and then click on the 'OK' button in the
'Internet Options' dialog box.
- reload the
page (CTR R) to see the menu drop down menu appear.
when I am searching for resources, none appear.
If you have chosen a search by too
many categories, there may not be any resources that
fit all those categories. Try a simpler search, e.g.,
strand and level only.
Sometimes there are resources available but the search
engine does not locate them immediately. Try pressing
the 'Refresh' or 'Reload' button on your browser navigation
bar at the top of the page. Then try your search again.
Try this several times if it does not work the first
resources print they are out of line.
Try changing the margins in your browser
to make them smaller or larger, e.g., 'File','Page
are printed they are only partially visible.
Try upgrading your browser and printer
driver software to more recent versions.
it possible to print groups of resources at one time?
it is. There is a My Folder option which allows you
to select resources, put them in a folder, and then
print them together as a set.
Visit the My Folder page for
do not display on the screen properly.
Our website is optimized for an 800
by 600 or higher resolution with 16 bit (million) colours
or more. Although the site will still be viewable in
smaller resolutions, it will require to scroll sideways
to view each webpage. Colours may not look right in
lower colour settings than 16 bit, they may appear washed
out or dithered. You can change the resolution or colour
setting in the 'Display Properties' dialog box. This
can be found by right clicking on your desktop and choosing
'Properties'. Alternatively you could talk to the person
who is responsible for maintaining your computer to
change or check these settings.
for graphics not being displayed correctly may be a
problem with your computer's graphic driver and it may
need to be setup again. This problem will affect not
just our website, but all graphics displayed in your
sometimes take a long time to load.
The graphics on the NZCER site have
been optimised for fast loading times,
The software and hardware you are using may be old and
If they do not load correctly, then something may be
wrong with your Internet connection. This could be due
to fluctuations in the number of people logged into
the Internet. Try again later.